Microsoft 365 Business Analyst
Job Description
*ROLE =* M365 Business Analyst –*
Job Description*
Position Summary
The M365 Business Analyst acts as a bridge between business stakeholders and technical teams, focusing on the analysis, design, and enhancement of solutions within the Microsoft 365 environment.
*Key Responsibilities*
Business Analysis & Requirements Gathering
Collaborate with business units to identify processes, workflows, challenges, and opportunities for enhancement.
Convert business needs into functional specifications tailored for M365 solutions.
Facilitate workshops, interviews, and discovery sessions with various stakeholders.
Prioritize requirements while ensuring they align with the organization’s objectives.
Solution Design & Implementation
Develop and document M365-based solutions (including SharePoint sites, Teams architecture, workflow automation, etc.).
Assist in the configuration and deployment of M365 tools in cooperation with IT and development teams.
Ensure that solutions adhere to best practices regarding governance, security, and compliance.
User Adoption & Change Management
Produce user guides, training materials, and documentation for new or updated solutions.
Deliver end-user training and ongoing support to enhance usage.
Collaborate with the Change Management team to devise rollout and communication strategies.
Promote the adoption of collaboration tools and advocate for best practices.
Assist in the management of M365 governance policies, lifecycle management, and data quality initiatives.
Track platform usage and propose enhancements for improved performance and user adoption.
*Required Skills & Qualifications*
Bachelor's degree in Business, Information Systems, Computer Science, or a related field with equivalent experience.
5+ years of experience in a Business Analyst role or similar, ideally with a focus on Microsoft 365.
In-depth knowledge of M365 applications: SharePoint Online, Teams, OneDrive, Exchange Online, etc.
Exceptional analytical, problem-solving, and documentation skills.
Strong communication and stakeholder management skills.
Experience in process analysis, workflow modeling, and business process improvement methodologies.