Customer Service Executive

Description

We are hiring an experienced Customer Service Executive to join our team. The successful candidate will demonstrate a proven history of delivering outstanding customer service, with responsibility for handling customer questions, resolving concerns, and supporting continuous improvement in customer satisfaction.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely, courteous, and professional manner.
• Effectively resolve customer complaints and issues while ensuring overall customer satisfaction.
• Keep accurate, detailed records of customer interactions and transactions.
• Work with team members to enhance customer service processes, procedures, and overall service delivery.
• Share relevant product and service information with customers as needed.
• Detect high-priority concerns and escalate them to the appropriate teams promptly.

Skills and Qualifications

• 2-10 years of experience in customer service or a related field.
• Excellent communication skills, with strength in both verbal and written communication.
• Proficiency in using customer service software and related tools.
• Ability to manage difficult customers and resolve conflicts effectively.
• Strong problem-solving abilities and a high level of attention to detail.
• Knowledge of the SEA region’s customer service expectations and cultural nuances.