Customer Service Agent

Job Description: Customer Service Agent (Banking)

Position Overview

We are looking to hire a Customer Service Executive with previous experience in the banking industry to support our customers. In this role, you will manage customer inquiries, provide effective solutions, and help ensure a smooth banking experience. Success in this position depends on excellent communication, strong problem-solving skills, and a solid understanding of banking products, services, and internal processes.

Key Responsibilities

- Customer Interaction: Manage inbound and outbound calls, emails, and in-person requests concerning banking services.

- Account Services: Support customers with account opening, KYC updates, deposits, withdrawals, and loan applications.

- Issue Resolution: Handle customer complaints, resolve service concerns, and escalate complex cases to the appropriate departments.

- Product Knowledge: Share correct information about banking products including savings accounts, credit cards, loans, and digital banking.

- Compliance: Follow RBI guidelines, company procedures, and data security standards.

- Customer Satisfaction: Uphold high service quality standards and support customer retention efforts.

- Technology Use: Use CRM systems, core banking software, and digital platforms to coordinate and track customer interactions.

Required Skills & Qualifications

- Bachelor's degree (preferably in Commerce, Finance, or Business Administration).

- 2–4 years of customer service experience in banking/financial services.

- Strong knowledge of retail banking products and processes.

- Excellent communication skills (verbal and written).

- Ability to handle pressure and resolve conflicts professionally.

- Proficiency in MS Office and banking software applications.

- Strong problem-solving and interpersonal skills.