Customer Care Executive (Mandarin Speaking)

Key Responsibilities

• Address customer inquiries through phone, email, and chat channels.
• Assist with procurement-related requests and follow up as needed.
• Collaborate with internal teams to troubleshoot and resolve issues.
• Ensure accurate record-keeping and documentation is maintained.
• Deliver outstanding customer service consistently.

Qualifications

• Possess a Diploma or Degree in any discipline.
• Have 1-2 years of experience in Customer Service or Customer Care.
• Proficient in both Mandarin and English communication.
• Exhibit strong problem-solving abilities and effective communication skills.
• Capable of thriving in a dynamic, fast-paced work environment.