Cluster General Manager

Overview: We are seeking a skilled and proactive Cluster General Manager to lead the operations and financial performance of a lifestyle hotel collection in Singapore. This pivotal role focuses on enhancing revenue, market share, guest satisfaction, and profitability (GOP & EBITDA), while cultivating a high-performing team culture and delivering outstanding guest experiences.

Key Responsibilities:

• Direct overall hotel operations to drive financial performance, guest satisfaction, and staff engagement.
• Formulate and implement strategies across Rooms, F&B, Events, Sales, Revenue, Digital Marketing, Loyalty, and Distribution to achieve commercial objectives.
• Utilize data and analytics to monitor performance, pinpoint opportunities, and enact enhancements.
• Manage budget planning, forecasting, cost control, and ensure accountability for P&L.
• Encourage a service-oriented, innovative culture, empowering teams to surpass guest expectations.
• Ensure adherence to internal controls, HR policies, and regulatory requirements.
• Collaborate with corporate and regional teams on strategic initiatives, marketing efforts, and community involvement.
• Uphold high standards in asset management, preventive maintenance, and crisis response.
• Foster an inclusive, vibrant work atmosphere that promotes teamwork, creativity, and continual improvement.

Requirements:

• At least 5 years of experience as a General Manager within the Singapore hospitality sector (cluster experience preferred).
• Proven capabilities in sales, revenue management, and food & beverage operations.
• Strong leadership skills with a hands-on, people-centric approach.
• Degree in Hospitality or Business; a Master's degree is favored.
• Exceptional communication, organizational, and financial skills.
• Proficient in leveraging data and technology to enhance operational success.
• Ability to cultivate a robust service and performance culture across teams.
• Experience overseeing budgets, cost management, and commercial strategies across multiple properties.
• Creative, resourceful, and excels in a fast-paced, dynamic environment.