International Call Centre/Customer Service Executive – Banking OR BPO/KPO/CALL Centre

Location: Singapore

Shift: Afternoon shift & weekend shift

Job Overview

We are seeking a dedicated Customer Service Executive with a focus on customer satisfaction to address inquiries and service requests related to banking products and services. This position entails delivering professional assistance through phone, email, and chat while maintaining accuracy, security, and exceptional service quality.

Core Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding bank accounts, loans, credit cards, and other banking offerings.
• Accurately and securely process customer requests, including account modifications, fund transfers, and service inquiries.
• Provide prompt resolutions and escalate intricate issues to appropriate teams as necessary.
• Promote relevant banking products, credit solutions, and digital self-service resources.
• Maintain precise customer records while ensuring adherence to banking protocols and service standards.
• Achieve performance metrics related to call resolution, service quality, productivity, and compliance.

Shift & Work Schedule

This position requires the ability to work during the afternoon shift, including weekends.

PM Shifts:

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule includes weekends and public holidays on a rotational basis.
• Generally consists of one weekday off and one weekend off, based on the schedule.
• Monthly shift allowances will be provided, where applicable.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication, active listening, and customer service skills.
• Professional phone etiquette with the capability to manage customer inquiries efficiently.
• Willingness to work on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is advantageous.
• Entry-level candidates possessing strong communication and customer service skills are encouraged to apply.

Interested candidates should provide the following details:

Candidate Name (as per Passport)

First Name

Last Name

Total Experience

Relevant Experience

Current Company

Notice Period

Current Salary

Expected Salary

Reason for Change

Shift Availability

Profile Summary

Important Note:

Please send your resume in Word format to [HIDDEN TEXT].

If this position does not align with your skills, please feel free to refer your friends.

Interested individuals can contact me for a confidential conversation at +65 68177759.

Best Regards,

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: +65 68177759
• DID: +65 6429-9407
• Email: [HIDDEN TEXT]
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