Software Engineer – Core Banking (Production Support & Maintenance)

Role Overview

We are in search of a motivated and detail-oriented Software Engineer to become a part of our client delivery team, positioned within a prominent regional banking setting. This role will serve as a critical link between software reliability and technical upkeep, guaranteeing the smooth operation of high-volume financial systems. You will be instrumental in diagnosing intricate code-level issues, enhancing core application efficiency, and working collaboratively with diverse development and infrastructure teams to create innovative monitoring systems.

If you possess a solid foundation in legacy core banking frameworks (such as Silverlake) and have a knack for deciphering complex system workflows, we invite you to join our team.

Primary Responsibilities

• Take charge of Level 2 technical troubleshooting, investigate root causes of complex software issues, resolve code and environment-related tickets, and maintain a comprehensive knowledge base.
• Deliver hands-on technical assistance during End-of-Day (EOD) batch processes, implementing fixes and performance improvements.
• Collaborate with service automation and L3 engineering teams to deploy advanced application monitoring solutions, dashboards, and automated alerts.
• Engage cross-functionally with incident managers, infrastructure teams, and database administrators to facilitate swift resolution of significant operational incidents and support upcoming change initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Computer Engineering, or a related technical field.
• A minimum of 5 years of professional IT experience, demonstrating a strong background in software engineering, technical solution delivery, or application support within the banking and financial services sector.

Core Technical Skills:

• Extensive knowledge of OS/400 (IBM i) systems architecture.
• Expertise in programming languages such as RPG and COBOL.
• Hands-on experience or familiarity with core banking platforms (like Silverlake) is highly beneficial.

Technical & Tool Proficiency:

• Comprehension of SDLC and ITIL methodologies.
• Acquainted with enterprise middleware/utilities (e.g., MQ, Connect Direct, Control-M).
• Experienced with monitoring and log analytics solutions (e.g., Splunk, Geneos, Grafana, Elasticsearch, Ansible).

Interpersonal Skills:

• Outstanding analytical and problem-solving abilities; confident and articulate communicator in both written and verbal English; capable of adapting to a dynamic environment and willing to provide occasional support during late hours or weekends.