Service Desk Manadarin

1-4 years of experience in technical support or service desk roles

Fluency in Mandarin

Deliver assistance to end users through phone, chat, email, or web platforms

Capable of diagnosing and resolving typical hardware, software, and network challenges

Familiarity with Windows and macOS operating systems

Skilled in troubleshooting applications such as Outlook, Word, Excel, and Teams

Experience utilizing service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)

Strong communication abilities and a customer-centric approach

Shift Rotation Examples:

Pattern 1

2 days of morning shifts

2 days of night shifts

4 days off

Pattern 2

4 consecutive working days (including weekend support)

3 days off

Shift Timings:

7:00 AM – 3:00 PM

3:00 PM – 11:00 PM

11:00 PM – 7:00 AM