Senior Solutions Architect

Introduction

At IBM Global Sales, we unite innovation, teamwork, and expertise to assist clients in addressing their most intricate business challenges. Collaborating across various industries and regions, you will engage with colleagues, clients, and partners to co-develop solutions that facilitate digital transformation and create lasting impact. Success in Global Sales is founded on curiosity, empathy, and collaboration. You will merge technical knowledge with exceptional interpersonal skills, fostering trusted relationships and crafting solutions that enhance both business and society. With exemplary onboarding, ongoing education, and a nurturing culture, IBM provides the resources and opportunities to advance your career. Join us to become part of a global team dedicated to driving innovation and making a meaningful difference.

Your Role And Responsibilities

We are seeking a Senior Solution Architect to become a vital member of our Customer Success and Professional Services team. In this position, you will assist customers in utilizing streaming architectures and applications to reach their business objectives. You will engage directly with customers, delivering expertise in software architecture, design, and operations while leveraging your extensive knowledge of the Apache Kafka platform and related systems such as Hadoop, Spark, Storm, and both relational and NoSQL databases. You will promote and develop best practices, gather and validate essential product feedback, and assist customers in addressing their operational hurdles. Through these interactions, you will establish a robust relationship with your customers in a brief period, ensuring high delivery standards. Additionally, you will have the chance to assist customers in constructing cutting-edge streaming data infrastructure, collaborating with colleagues recognized as industry leaders, as well as optimizing and troubleshooting existing customer deployments.

What You Will Do

• Assist customers in determining their platform and/or application strategy for transitioning to a more real-time, event-driven business. This often involves remote preparation, conducting an onsite or remote workshop for the customer’s architects, developers, and operations teams, investigating solutions to challenging issues (in collaboration with Engineering and other colleagues), and drafting a summary of recommendations.
• Provide insights and feedback to the Product and Engineering teams
• Develop tools for another team or the wider organization to help push our technical limits and enhance our ability to deliver consistently with high quality
• Evaluate performance and functionality of new components developed by Engineering
• Create or refine documentation and knowledge base articles, including reference architecture materials and design patterns derived from customer experiences
• Enhance your skills, build applications, or experiment with new product features
• Engage in community and industry events
  
  

Required Technical And Professional Expertise

• Extensive experience in designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, preferably utilizing Apache Kafka
• Proven experience managing multiple B2B infrastructure software development projects, focusing on expansion, customer satisfaction, feature adoption, and retention
• Familiarity with operating Linux (configuration, tuning, and troubleshooting both RedHat and Debian-based distributions) and using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for deploying high-throughput systems
• Proficiency in Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
• Strong inclination to address complex technical challenges, with a demonstrated ability to do so with minimal daily supervision
• Excellent communication skills, capable of clearly articulating complex issues and solutions
• Quick adaptability to new technologies
• Willingness and ability to travel up to 20% of the time to meet with customers
  
  

Preferred Technical And Professional Experience

NA