Job Description
Job Responsibilities & Qualifications
Job Description:
- Investigate, analyze, and resolve production incidents, application defects, and performance challenges to maintain system availability and adhere to service level agreements (SLAs).
- Conduct root cause analysis (RCA) for intricate production issues and propose sustainable solutions to mitigate future occurrences.
- Troubleshoot and resolve integration challenges involving internal applications, external partner systems, APIs, web services, and batch interfaces.
- Perform technical impact analysis related to defects, production incidents, system enhancements, and change requests to identify dependencies, risks, and implementation considerations.
- Design, develop, test, and deploy defect resolutions, system enhancements, and change requests in alignment with business requirements and project timelines.
- Create and enhance Pega application components, such as case types, workflows, data pages, decision rules, integrations, UI components, and business rules, adhering to Pega best practices.
- Collaborate with Business Analysts, Solution Architects, infrastructure teams, and external vendors to define technical solutions and address cross-functional challenges.
- Support application integration with enterprise systems, databases, web services, and third-party applications while ensuring data integrity and security.
- Conduct code reviews to ensure solutions align with Pega guardrails, coding standards, security requirements, and application architecture.
- Assist in System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-implementation verification activities.
- Prepare and maintain technical documentation, including solution designs, deployment instructions, and operational support documentation.
- Provide technical guidance and knowledge transfer to junior developers and support team members.
- Identify opportunities for enhancing application performance, maintainability, and operational processes through continuous improvement initiatives.
- Stay updated with Pega platform capabilities and recommend the adoption of new features and best practices as suitable.
Key Skills Required:
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.
- At least 3 years of hands-on experience in Pega application development, implementation, and application support.
- Pega Certified System Architect (CSA) certification is mandatory. Pega Certified Senior System Architect (CSSA) certification is a plus.
- Strong hands-on experience with the Pega Platform, including Case Management, Flows, Data Pages, Activities, Decision Rules, UI, Integrations, Reports, Correspondence, Queue Processors, Job Schedulers, and security configuration.
- Proven track record in supporting production systems, including investigating production issues, resolving defects, conducting root cause analysis, impact analysis, and delivering enhancements.
- Experience in troubleshooting integration issues involving REST APIs, web services, messaging, and enterprise system integrations.
- Proficient in performing technical impact assessments and supporting the end-to-end delivery of system enhancements and change requests.
- Strong knowledge of Pega diagnostic and troubleshooting tools, such as Clipboard, Tracer, Live UI, Alerts, Performance Analyzer (PAL), and log analysis.
- Experience with the Pega Cloud SaaS platform is preferred. Hands-on involvement in Pega Cloud migration projects will be an added advantage.
- Familiarity with Pega Infinity '25 features and capabilities will be beneficial.
- Solid understanding of the software development lifecycle (SDLC), DevOps practices, and Agile/Scrum delivery methodologies.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently on complex technical issues.
- Excellent communication and stakeholder management abilities, with the capacity to collaborate effectively across business, technical, and vendor teams.
- Demonstrated ownership, accountability, and commitment to delivering high-quality solutions in a dynamic operational environment.