Desktop Support Engineer

Position: Desktop Support Engineer

Location: Singapore (Onsite)

Experience: 1+ Years

Contract Duration: 12 Months (Renewable)

Job Overview & Requirements

Key Responsibilities

• Deliver Desktop Support services to end-users.

• This entails receiving, prioritizing, documenting, and actively resolving user help requests while escalating incidents as needed to ensure customer satisfaction and adherence to SLA standards.

• Conduct imaging and re-imaging tasks.

• Execute asset inventories.

• Facilitate technical escalations to third-party vendors or resolver teams (when appropriate).

• Update incident records regularly.

• Create and revise work instructions (as required).

• Document standards and procedures (where applicable).

Qualifications

• A minimum of 1 year of experience with Microsoft Windows 10 and Microsoft Office 365.

• Proficient in spoken and written English.

• Previous experience in IT helpdesk or call center support, including remote assistance via phone or remote tools, is a plus.

• Solid understanding of workstation support and related components.

• Strong verbal and written communication abilities.

• Excellent coordination skills.

• Capacity to prioritize tasks effectively and work with urgency.

• Communicates effectively with team members and managers.

Interested applicants may reach out via WhatsApp at +6586533349 (chat only).