Project Manager

Position Overview

We are on the lookout for a skilled O+O (Online + Offline) Project Manager / Business Analyst to become a valuable member of the Travel Retail APAC IT team located in Singapore. This position will serve as a crucial connector between business operations and technology, spearheading digital transformation projects across the APAC region while overseeing essential enterprise applications. The ideal candidate should possess a robust background in retail, digital commerce, CRM, and project execution within an international setting.

Note: This is a 6-month contractual position.

Primary Duties

Project Management & Business Analysis (60%)

• Collaborate with stakeholders from Marketing, Sales, Digital, Retail, and Media to comprehend business needs and implement innovative technology solutions.
• Evaluate current business processes and pinpoint opportunities for simplification, automation, and operational efficiency.
• Lead the regional implementation of global digital and retail technology initiatives throughout APAC.
• Oversee the complete project lifecycle, from gathering requirements and designing solutions to implementation, user training, and post-launch support.
• Serve as the main point of contact between business stakeholders and IT teams to align business goals with technical solutions.
• Work alongside global Travel Retail and Group IT teams to ensure effective project execution.
• Conduct business workshops, stakeholder meetings, and manage change initiatives.
• Embed security and compliance principles in solution design following 'Secure by Design' standards.

Application Management & Support (40%)

• Handle incidents, service requests, and enhancement projects for critical business applications.
• Supervise application governance, audits, and software licensing reviews.
• Collaborate with regional and global IT teams to maintain application stability and foster continuous improvement.
• Support key platforms, including Salesforce, ServiceNow, Anaplan, E-Commerce solutions, and other associated digital applications.

Essential Qualifications

• 5-7+ years of experience in Retail, Digital Transformation, Business Analysis, or IT Project Management roles.
• Deep understanding of CRM, Retail Operations, E-Commerce, Digital Marketing, and Omnichannel environments.
• Demonstrated experience in managing end-to-end projects utilizing Agile, Waterfall, or Hybrid methodologies.
• Exceptional stakeholder management and communication abilities.
• Experience in gathering business requirements, drafting functional specifications, and creating training materials.
• Capability to lead workshops, promote user adoption, and conduct training sessions.
• Strong analytical, organizational, and problem-solving capabilities.
• Proficient in English communication.
• Proficiency in Mandarin is highly desirable.

Technical Proficiencies

• Salesforce
• Anaplan
• ServiceNow
• Power BI
• SharePoint
• E-Commerce Platforms
• Web Applications
• Social Media & Digital Marketing Technologies
• API Integration & Interface Management
• Cloud-Based Solutions
• Batch Processing & System Integration
• Cybersecurity & Secure-by-Design Principles

Preferred Qualifications

• SAP ECC
• SAP BI / SAP HANA
• PIM (Product Information Management)
• DAM (Digital Asset Management)

Preferred Candidate Background

Individuals with a background in Retail, Luxury, Consumer Goods, E-Commerce, Digital Transformation, CRM, Omnichannel, or Travel Retail sectors will be given preference.