Backend Developer and Sr. Developer

We are seeking skilled Change Managers to oversee and coordinate production changes in accordance with Change Management policies, ITIL best practices, and established SLAs. This position will be responsible for ensuring effective planning, approval, communication, risk assessment, and implementation of changes, all while minimizing operational disruption and ensuring compliance.

Key Responsibilities

• Oversee the complete governance and approval process for production changes.
• Coordinate the planning, scheduling, implementation, and communication with stakeholders regarding changes.
• Facilitate Change Advisory Board (CAB) meetings to secure timely approvals.
• Conduct risk and impact assessments for both planned and emergency changes.
• Ensure adherence to vulnerability remediation and change restriction protocols.
• Maintain accurate change records, governance documentation, and readiness for audits.
• Work closely with Configuration Management teams to ensure the accuracy of the CMDB.
• Promote ongoing enhancements to Change Management processes and metrics.

Requirements

• At least 7 years of overall experience in IT.
• A minimum of 3 to 5 years of direct experience in Change Management within large-scale enterprise settings.
• Demonstrated capability in leading CAB governance, managing change risks, and coordinating production changes.
• Familiarity with banking, financial services, or other highly regulated industries is preferred.
• Solid understanding of ITIL processes, ServiceNow, CMDB, and production change governance.
• Experience in coordinating enterprise-level production changes and managing communications with stakeholders.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• ITIL Foundation certification is required.
• ITIL Intermediate/Managing Professional certification is advantageous.
• ServiceNow certification is preferred.

Mandatory Skills

• ITIL
• ITSM
• ServiceNow (SNOW)
• Change Management
• Configuration Management
• CMDB
• CAB Approvals
• Risk & Impact Assessment
• Stakeholder Management
• Production Change Governance

Candidate Eligibility: Applications are welcome from Singapore Citizens, Singapore Permanent Residents (PRs), or nationals from countries other than India. Please note that Indian nationals are not eligible for this role.