Business Support Administrator

Work Location: Alexandra (5 days onsite, no WFH)

Your Responsibilities

Contracts & Budgets

• Prepare and submit eMemos and e-CRFs on behalf of requestors, ensuring timely contract renewals before expiration
• Monitor OPEX/CAPEX budgets, purchase requisitions, purchase orders, invoices, and goods receipts
• Collaborate with Procurement and Finance on maintenance and license renewals

Incident & Problem Tracking

• Maintain accurate and current incident and problem records
• Follow up on outstanding impact descriptions and problem tickets that are in draft or under review

Audit, Risk & Compliance

• Organize audit records, findings, and supporting documentation for easy retrieval
• Monitor audit actions, mandatory training, and timesheet compliance

People & Onboarding

• Facilitate effective onboarding and offboarding to ensure new employees are prepared from Day 1 (staff pass, laptop, LAN ID, system access)
• Coordinate with HR and utilize Workday to collect new hire information

Documentation & Governance

• Draft and update SOPs and knowledge documents
• Maintain organized files across uCloud, Confluence, and SharePoint
• Schedule meetings, document minutes, and follow up on action items
• Prepare reports and contributions for pillar-level reporting

Business Continuity & Readiness

• Work with business teams on BCP, Disaster Recovery initiatives, and call trees
• Assist in team preparedness for OS patching, maintenance windows, and Control-M scheduled activities
• Manage routine tasks such as health-check coordination, blackout window submissions, and change request (CRQ) submissions

Candidate Requirements

• 1 to 4 years of experience in IT operations support, administration, or within a financial institution
• Proficient in Microsoft Excel (data tabulation and reporting) and PowerPoint
• Exceptional organizational skills, capable of managing multiple priorities, such as several onboardings in a single day, without oversight
• Strong written communication abilities and attention to detail in documentation
• Familiarity with incident and problem management processes
• Experience with budgets, supplier contracts, memos, or invoices is advantageous
• Knowledge of Workday or HR processes is a plus
• Background in banking or financial services is preferred but not mandatory