Head of Customer Resolution Services Asia Pacific

Overview

Become a key player in a vibrant team dedicated to developing talent while ensuring outstanding customer satisfaction and operational effectiveness across various departments.

Key Responsibilities

• Oversee staffing requirements for holidays and flexible work schedules, effectively assigning tasks to enhance team performance. Promote proactive service delivery and lead departmental meetings to communicate business goals clearly. Work in conjunction with Supply Chain, Sales, and other pertinent departments to streamline processes. Ensure compliance with established KPIs and support continuous performance evaluations and skill enhancement. Manage order processing and efficiently handle customer inquiries. Address customer complaints by liaising with appropriate departments for swift resolution.

Qualifications

• A minimum of 5 years of supervisory experience in Customer Service, Supply Chain, or Logistics. Proficiency with SAP and comparable ERP systems. In-depth knowledge of shipping protocols, including dangerous goods management and INCOTerms. Exceptional stakeholder management abilities and experience working in an international context. Proven capability to implement and drive change effectively.