PROJECT MANAGER

Key Responsibilities

• Provide exceptional support for all ongoing projects within the Technical Team
• Ensure clients receive the highest level of assistance
• Address escalated customer issues independently, minimizing the need for team lead involvement
• Organize, manage, and report on project components to the Technical Director regarding project progress
• Establish project objectives by evaluating proposals and plans; collaborating with management
• Define project responsibilities by identifying phases and components; assigning team members to specific tasks; reviewing contractor bids
• Specify project requirements by analyzing product design, customer needs, and performance benchmarks; conducting technical assessments; preparing cost estimates
• Validate product performance through the design and execution of tests
• Outline project timelines by examining plans and specifications; calculating time requirements; sequencing project activities
• Ensure adherence to project schedules by tracking progress; coordinating tasks; troubleshooting issues
• Manage project strategies by reviewing designs, specifications, and any changes in plans and schedules; making recommendations
• Oversee project budgets by approving expenditures; managing contractor agreements
• Compile project status updates by gathering, analyzing, and summarizing data and trends; suggesting actions
• Support team objectives by achieving related outcomes as necessary
• *Accountable for meeting professional services goals*
• *Collaborate closely with the commercial team to facilitate prompt project completions*
• *Timely report any project issues to the appropriate personnel to minimize delays*
• *Develop and maintain thorough project documentation*

QUALIFICATIONS

• Quick learner with a strong desire to develop skills
• Possession of a degree
• Resourceful, innovative, self-sufficient, and effective in a team setting
• Proactive and customer-focused
• *Exceptional Time Management Skills*
• Takes initiative and meets deadlines consistently
• Ability to take ownership of projects and communicate effectively with stakeholders
• Strong written and verbal communication abilities; excellent phone etiquette
• CCNA certification
• Microsoft CCSE certification
• ITIL v3 certification