Order Management Analyst

Summary:

This role focuses on providing high-quality customer service while ensuring shipments are delivered on time and in full. You will serve as the primary connection between the Cash Cycle Department and external partners, supporting ongoing process enhancements.

Job Responsibilities:

• Own order management tasks, including EDI ordering (Idoc corrections and resolution of EDI-related issues).
• Respond to and manage all incoming customer questions, inquiries, and requests.
• Collaborate with internal teams and other business units to continuously elevate service levels.
• Maintain accurate and effective communication between the company and customers.
• Improve customer satisfaction by ensuring order entry accuracy.
• Follow internal control procedures strictly.
• Oversee logistics operations in specific markets to ensure Key Performance Indicators are achieved.
• Proactively manage relationships with third-party logistics providers and coordinate with the Supply Chain and Customer Service teams.
• Work flexibly in shifts and handle workload pressure during peak seasons.

Required Skills:

• Proven customer service skills.
• Strong communication abilities.
• Competency in problem-solving for EDI-related issues.
• Capability to work under pressure and within a competitive environment.

Education & Qualifications:

• Relevant educational background in business, logistics, or a related field.
• Experience in order management and customer service roles is preferred.