IN
Job Description
Key Responsibilities:
- Design, develop, and manage customer communication solutions utilizing OpenText Exstream.
- Create and tailor document templates for statements, invoices, policies, contracts, notices, and customer communications.
- Develop and oversee Exstream applications, workflows, and automation processes.
- Construct dynamic, personalized, and multi-channel communications across print, email, SMS, web, and mobile platforms.
- Integrate Exstream with enterprise applications, databases, CRM, ERP, and content management systems.
- Analyze business requirements and convert them into scalable communication solutions.
- Ensure adherence to branding, regulatory, and customer communication standards.
- Troubleshoot document generation problems and enhance system performance.
- Support production deployments, upgrades, and release activities.
- Collaborate with business analysts, architects, QA teams, and stakeholders throughout the software development lifecycle (SDLC).
Technical Requirements:
- Key skills include Technology, CRM, and HP Exstream.
Additional Responsibilities:
- Advanced conceptual understanding of at least one programming language.
- Advanced conceptual understanding of one database and one operating system.
- Familiarity with software engineering principles, demonstrated through at least one project.
- Ability to independently contribute to medium to complex tasks.
- Exposure to design principles and the capability to independently interpret design specifications.
- Competence in executing test cases and scenarios according to the plan.
- Ability to accept and respond to production issues while coordinating with stakeholders.
- Solid understanding of the software development lifecycle (SDLC).
- Analytical skills.
- Logical reasoning abilities.
- Awareness of the latest technologies and trends.