Operations Manager

The Operations Manager plays a pivotal role in managing the daily functions of the OOm Institute. This position is tasked with ensuring adherence to the standards set by the organization, funding bodies, and client expectations, while also developing and maintaining standard operating procedures (SOPs) to optimize operational effectiveness. The role encompasses strategic planning, process enhancement, and quality assurance aimed at continually improving the institute's operational capabilities. Reporting directly to the General Manager, the Operations Manager is instrumental in fulfilling the institute's objectives and upholding its esteemed reputation in adult education.

Key Responsibilities

Operational Management:

• Oversee daily operations to guarantee compliance with OOm Institute, funding agencies, and customer requirements.
• Create and enhance SOPs to uphold high-quality standards and operational effectiveness.
• Spot and enact opportunities for process improvements and performance enhancement.
• Keep abreast of industry trends by revising and updating procedures and guidelines across all programs.
• Strategically plan and implement work plans and key performance indicators to improve learning environments and program quality.
• Ensure thorough documentation of all operational activities while maintaining effective communication across departments.
• Manage quality assurance and audit processes, ensuring adherence to SOPs and regulatory standards.
• Prepare and deliver comprehensive reports on operational performance to the senior management team.

Team Leadership:

• Guide, mentor, and motivate a committed operations team, fostering a positive and effective work environment.
• Conduct regular training sessions and performance evaluations to identify and address developmental needs, aligning staff skills with the goals of OOm Institute.
• Devise and implement staff development plans to improve skills and performance.

Key Requirements

• Diploma or Bachelor’s Degree in any field
• Minimum of 3 to 5 years of experience in operations, preferably within an educational setting.
• Experience in admissions operations or registrar functions is highly desirable.
• Familiarity with SSG-funded requirements is a plus.