Officer, Defects Management (DLP), Customer Service (2 Years Contract)

Overview

Become a vital member of our energetic team dedicated to facilitating a seamless handover process for residential units, with an emphasis on enhancing customer satisfaction and ensuring quality assurance. This position plays a crucial role in maintaining effective communication between contractors and homeowners to deliver exceptional service.

Key Responsibilities

• Support the Customer Service team in managing contractor communications concerning handover preparations. Perform thorough quality inspections on all units to detect defects and confirm their readiness for handover. Collaborate with contractors and homeowners to ensure the prompt resolution of any defects. Address and resolve homeowner complaints related to defects, aiming for satisfactory resolutions.

Qualifications

• A minimum of 'A' Level or a Diploma in Real Estate/Building. 2 to 3 years of experience in the real estate and customer service sectors. Demonstrated strong written and verbal communication abilities. A positive outlook accompanied by a friendly and enthusiastic demeanor. Exceptional organizational and problem-solving capabilities. Customer-focused with the flexibility to adapt to changing circumstances.