Banking Services Officer – Customer Experience

We are excited to announce an opening for an International Call Centre / Call Centre Agent / Customer Service role, available on an initial 12-month contract basis, which may be extended depending on project needs.

Kindly review the job specifics outlined below and let us know if they meet your expectations.

Key Responsibilities

• Inbound & Outbound Support: Handle phone, email, or chat inquiries related to bank accounts, loans, and credit cards.
• Transaction Processing: Efficiently process secure customer requests, fund transfers, and data modifications.
• Product Promotion: Advocate for banking products, digital self-service options, and credit services.
• Performance Metrics: Achieve performance benchmarks for call resolution, service quality, and adherence to schedules.

Shift & Work Schedule

• PM Shifts: Rotational shifts including 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Schedule includes weekends and public holidays on a rotating basis (typically one weekday and one weekend day off).
• Compensation: Shift allowances are provided monthly.
• Skills: Exceptional telephone etiquette, active listening abilities, and strong communication proficiency.
• Flexibility: Willingness to work varying or staggered shift patterns.

Important Note:

Please send your resume in Word format to [HIDDEN TEXT]

If this opportunity does not suit you, we encourage you to refer friends who might be interested.

For a confidential discussion, interested candidates can contact me at +65 68177759.

Best Regards,

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: +65 68177759
• DID: +65 6429-9407
• Email: [HIDDEN TEXT]
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