Messaging & Collaboration Technical Team Lead

Position: Technical Team Lead for Messaging & Collaboration

Location: Singapore (Onsite)

Experience Required: 8+ Years

Contract Duration: 12 Months (Renewable)

Clearance Required: Cat2B

Job Title: Technical Team Lead for Messaging & Collaboration

Role Overview

We are in search of a knowledgeable and experienced Technical Team Lead for Messaging & Collaboration to manage our enterprise communication framework and lead a team of engineers. This role requires extensive architectural knowledge of Microsoft 365, Exchange, and SharePoint, including SharePoint Online, along with a strong operational focus to enhance technical performance. You will be tasked with establishing the technical strategy, facilitating architecture evaluations, and serving as the primary technical authority to empower and assist L2 and L3 teams in a large-scale, high-traffic environment.

Key Responsibilities

Technical Strategy & Continuous Improvement

• Architecture Review: Conduct regular architecture and design assessments of messaging, identity, and collaboration environments to ensure they align with cloud security best practices, cost-effectiveness, and scalability for business needs.
• Delivery Optimization: Propel ongoing technical and delivery enhancements by pinpointing operational inefficiencies, refining ITIL processes, and streamlining escalation procedures among L1, L2, and L3 engineering teams.
• Innovation & Automation: Advocate for the integration of sophisticated automation solutions to minimize manual tasks, leveraging tools such as Microsoft Graph API and complex PowerShell scripts to enhance administration and reporting.

Team Leadership & Tiered Support Enablement

• L2/L3 Support & Escalation: Act as the key L4 escalation contact for intricate technical challenges. Provide active support for L2 and L3 teams by addressing high-severity incidents and performing root cause analyses.
• Knowledge Transfer: Create in-depth technical documentation, runbooks, and Knowledge Base (KB) articles. Facilitate regular training sessions to equip L2 and L3 teams to address common messaging and SharePoint challenges at the initial point of contact.
• Operational Management: Manage daily operations, coordinate shift schedules, oversee routine patch deployments, and ensure clear task ownership and accountability among team members.

Messaging, Collaboration & Infrastructure Management

• Unified Platform Architecture: Design, support, and optimize Microsoft Exchange (On-Premises, Online, and Hybrid), SharePoint Online, and Microsoft Teams for expansive environments (e.g., 100,000+ users).
• Identity, Access & Governance: Oversee Azure AD (Entra ID) synchronizations, conditional access protocols, and enterprise role-based access control (RBAC). Enforce stringent governance policies and external sharing restrictions across all M365 collaboration tools.
• Advanced Routing & Security: Ensure the maintenance of effective mail transport rules, high-availability SMTP routing, spam/malware filtering, and enterprise data loss prevention (DLP) regulations.
• Content Management: Supervise intricate SharePoint site migrations, modern intranet hub implementations, document library enhancements, and integration with Microsoft security and compliance tools.

Technical Requirements

• Core Platforms: Expertise in Microsoft 365, Exchange (SE /Online), SharePoint, SharePoint Online, and Microsoft Teams administration.
• Identity Management: Strong operational understanding of Azure AD (Entra ID), Azure AD Connect, and enterprise directory services.
• Scripting Proficiency: Advanced skills in creating, reviewing, and optimizing custom PowerShell scripts and utilizing the Microsoft Graph API for extensive data processing.
• Scale: Proven experience in architecting, reviewing, and migrating systems within large, complex enterprise environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent professional experience).
• Over 10 years of specialized experience in enterprise messaging/collaboration engineering, including a minimum of 2 years in a leadership or technical delivery capacity.
• Proven experience in mentoring and structurally supporting L2 and L3 operations.
• Relevant industry certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, ITIL v4, CCSP, or equivalent) are highly desirable.

For interested candidates, please reach out via WhatsApp at +6586533349 (chat only).