Junior Business Analyst (Banking)

Process Analysis:

• Perform in-depth evaluations of current banking processes to pinpoint opportunities for enhancement.
• Chart existing workflows associated with banking operations, customer service, compliance, and risk management.
• Detect bottlenecks, redundancies, and inefficiencies within processes.

Workflow Design:

• Create and document innovative workflows aimed at improving operational efficiency and customer satisfaction.
• Leverage process modeling tools to generate visual representations of banking workflows.

Requirements Gathering:

• Work closely with stakeholders, including front-line employees, management, and IT departments, to collect detailed requirements for process enhancements.
• Convert banking business needs into clear, actionable requirements.

Change Management:

• Formulate and execute strategies for process changes, ensuring minimal disruption to banking activities.
• Educate staff and stakeholders on new workflows and processes to facilitate seamless transitions.

Compliance and Risk Management:

• Guarantee that all revamped processes adhere to banking regulations and risk management standards.
• Collaborate with compliance and risk management teams to incorporate regulatory requirements into workflows.

Continuous Improvement:

• Track the effectiveness of implemented changes and solicit feedback from stakeholders.
• Continuously enhance and refine processes based on performance metrics, stakeholder feedback, and evolving banking regulations.

Documentation and Reporting:

• Maintain thorough documentation of banking processes, workflows, and modifications.
• Generate reports on process performance, improvement initiatives, and compliance metrics.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
• 3 - 6 years of experience as a Business Analyst, specifically focusing on process engineering and workflows in the banking industry.
• Proficiency in process modeling tools such as BPMN, Visio, or similar software.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Experience with change management principles and methodologies.
• Knowledge of banking regulations, compliance, and risk management procedures.
• Certification in Business Analysis (CBAP, CCBA, etc.) or Process Improvement (Lean Six Sigma) is an advantage.