Informatica PowerCenter Application Support

Job Description:

• We are seeking an experienced Informatica PowerCenter PC Application Support Engineer to deliver production support, including monitoring, troubleshooting, and maintenance of ETL workflows and data integration processes
• The right candidate will bring strong expertise in Informatica PowerCenter, SQL, Unix, Linux, and incident management in a production support setting

Key Responsibilities:

• Provide L2 and L3 production support for Informatica PowerCenter applications and ETL workflows
• Monitor batch jobs, workflows, sessions, and data pipelines to confirm successful execution
• Investigate and resolve production incidents, service requests, and problem tickets in line with agreed SLAs
• Diagnose ETL failures, performance challenges, and data discrepancies
• Conduct root cause analysis (RCA) and apply preventive measures
• Partner with development, database infrastructure, and business teams to resolve issues
• Assist with deployment activities and application releases
• Track data loads and ensure data accuracy, integrity, and completeness
• Develop and maintain support documentation, SOPs, and knowledge base articles
• Join on-call support and weekend release activities when required

Technical Requirements:

• Strong experience in Informatica PowerCenter administration and support
• Solid understanding of ETL concepts including mappings, workflows, sessions, and repositories
• Strong SQL capabilities with databases such as Oracle SQL Server Teradata or PostgreSQL
• Experience using Unix and Linux commands and performing shell scripting
• Knowledge of incident, problem, and change management processes
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira
• Understanding of production support practices and SLA management
• Excellent troubleshooting and analytical skills

Preferred Skills:

Technology->Data Integration and ETL->Informatica->Informatica - Informatica Power Exchange