Customer Service Executive

Job Title: Customer Service Executive

Department/Function: Customer Experience

Languages: Proficiency in Hindi and English is Essential

Job Purpose:

As a Customer Service Executive, you will represent our brand in the digital realm, addressing customer inquiries with speed, precision, and compassion. If you have a passion for delivering exceptional service and are eager to embark on a career in a rapidly expanding banking sector, this position is the ideal starting point for you.

Roles & Responsibilities:

• Manage customer inquiries received through email.

• Ensure timely responses are provided within 24 hours.

• Uphold high standards of service quality and communication accuracy.

• Collaborate effectively with both internal teams and external partners.

• Navigate challenging situations with professionalism and empathy.

• Contribute to initiatives aimed at enhancing service delivery and customer satisfaction.

• Demonstrate excellent written and verbal communication abilities.

• Possess a strong understanding of banking products and operational processes.

• Be proficient in typing and utilizing MS Office applications.

• Exhibit the capability to perform under pressure and go above and beyond.

Notice Period - Immediate to 30 Days Only.

Mode of Interview:

1) Candidates should activate their profiles using the QR Code.

2) Online Assessment Test (Candidates will receive an email upon registration)

3) Face-to-Face Interview