Oracle Field Service Cloud/Digital Customer Service Consultant

Job Overview:

• We are on the lookout for a seasoned and driven Oracle Field Service Cloud (OFSC) or Digital Customer Service specialist to become part of our innovative team.
• This position demands an in-depth knowledge of OFSC features, technical functionalities, and integration methodologies.
• The perfect candidate will possess a blend of technical and functional expertise, enabling them to spearhead intricate implementations, enhance field service operations, and promote digital transformation for our clients.

Core Responsibilities:

• Guide the assessment and comprehension of intricate client business needs related to field service operations, transforming them into effective and scalable OFSC or DCS solutions.
• Create technical designs and architectural frameworks for OFSC deployments, ensuring they align with industry standards and Oracle's product trajectory.
• Perform fit-gap analyses to pinpoint differences between existing processes and OFSC capabilities, proposing viable solutions and alternatives.
• Offer strategic insights and recommendations to clients on maximizing the potential of OFSC to meet their operational efficiency, cost management, and customer experience objectives.
• Outline and document future state processes, ensuring a clear understanding and acceptance among all stakeholders.

Technical Qualifications:

• 5 to 15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).
• Thorough understanding of the architecture, data model, configuration, and customization features of Oracle Field Service Cloud.
• Demonstrated proficiency in Oracle Field Service Cloud solutions for optimizing scheduling, routing, capacity planning, work order management, and mobile workforce management.
• Extensive experience in configuring OFSC application components, including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.
• Experience with the OFSC Mobile Plugin Framework is highly advantageous.
• Familiarity with customizing OFSC using the plugin framework to enhance functionality and address specific business requirements, including tracking time and expenses.

Additional Duties:

• Capability to devise value-generating strategies and models that empower clients to innovate, foster growth, and enhance their business profitability.
• Solid understanding of software configuration management systems.
• Awareness of current technologies and industry trends.
• Strong logical reasoning and problem-solving abilities, along with effective collaboration skills.
• Comprehension of financial processes across various project types and available pricing models.
• Aptitude for evaluating current processes, identifying areas for enhancement, and recommending technological solutions.
• Knowledge of one or two industry domains.
• Strong client-facing abilities.
• Experience in project and team management.

Preferred Skills:

Technology->Enterprise Application - CRM->Oracle Field Service Cloud->Oracle Field Service Cloud