It Support

Position: Level 1 Technical Support Engineer

Employment Type: Contract

Contract Duration: 6 Months

Work Schedule: Rotational Shifts (Including Night Shifts)

Job Overview

We are seeking individuals with strong communication abilities and a solid foundation in IT troubleshooting to become part of our technical support team. The preferred candidate should have familiarity with Windows operating systems, Office 365, Active Directory, basic troubleshooting methods, and networking principles.

Undergraduate applicants are welcome to apply, provided they have the necessary technical expertise and communication skills.

Primary Responsibilities

• Diagnose and resolve fundamental hardware, software, and system-related issues.
• Offer technical assistance for Microsoft Office 365 applications and associated concerns.
• Conduct basic troubleshooting for Active Directory and manage user accounts.
• Address issues related to the Windows 10 operating system.
• Identify and fix basic network connectivity problems.
• Effectively communicate with users to understand, diagnose, and resolve technical challenges.
• Refer complex technical issues to the appropriate support teams as needed.
• Adhere to established troubleshooting protocols and maintain accurate documentation of reported issues.

Essential Skills

• Exceptional verbal and written communication skills.
• Fundamental knowledge of system and desktop troubleshooting.
• Good understanding of troubleshooting techniques for Microsoft Office 365.
• Basic familiarity with Active Directory.
• Knowledge of networking fundamentals and connectivity troubleshooting.
• Proficient in troubleshooting Windows 10 operating system issues.
• Strong analytical skills with a customer-oriented mindset.

Eligibility Requirements

• Undergraduate candidates are eligible to apply.
• Candidates must possess the necessary technical and communication skills.
• Recent graduates and individuals with relevant technical support experience may be considered, depending on the role requirements.