SAAS Application Specialist

JD- SaaS Application Specialist

This position requires hands-on experience with Sprinklr and OneTrust, combined with strong troubleshooting capabilities, stakeholder-management skills, and platform-governance expertise. Experience with Kaltura or other enterprise video management platforms is an advantage.

Key Responsibilities

Sprinklr

• Provide support for day-to-day administration and operational activities within Sprinklr.
• Manage user access, roles, permissions, and platform configurations.
• Support social media management including publishing, engagement, and social listening requirements.
• Troubleshoot Sprinklr platform-related issues and coordinate with internal teams and vendor support when needed.
• Support reporting, dashboards, and platform adoption initiatives.
• Assist business users with platform-related questions and technical issues.

OneTrust

• Support OneTrust configuration and ongoing operational activities.
• Collaborate with website, marketing, analytics, privacy, and development teams to meet consent-management requirements.
• Support cookie consent/banner configurations and preference-management requirements.
• Assist with troubleshooting consent-related issues across websites.
• Coordinate implementation and validation activities with technical and privacy stakeholders.
• Understand the impact of consent management on analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager.

Kaltura – Good to Have

• Have a basic understanding or hands-on exposure to Kaltura or similar enterprise video management platforms.
• Support video publishing, content management, user/access management, and platform-related requests.
• Coordinate with business and technical teams for video-management requirements and troubleshooting.