Executive, Operations

Position Overview

We are in search of a skilled professional to take charge of and manage frontline operations within our Home Care division, ensuring effective staff coordination and the delivery of high-quality services to clients. This position presents a distinctive opportunity to spearhead service delivery initiatives while cultivating significant partnerships with stakeholders.

Key Responsibilities

• Manage the distribution and oversight of care coordinators for home care clients, ensuring prompt and high-quality service delivery. Interact with clients and their families to facilitate the onboarding process and address care needs. Evaluate and educate caregivers on optimal practices for client support and care planning. Conduct regular home visits to strengthen relationships and enhance client involvement. Supervise workforce deployment to guarantee efficient operations and service continuity. Assist in recruiting and onboarding care staff, ensuring a smooth transition into their roles. Provide continuous supervision, coaching, and performance evaluation of care staff. Execute assessments and create care plans to address clients' health and social needs. Conduct periodic re-assessments to monitor client progress and adjust care plans as necessary. Coordinate service delivery and follow-up measures to maintain continuity and quality of care. Develop and maintain community partnerships to enrich client service offerings. Oversee quality improvement initiatives and recommend strategies for refining care processes. Assist with operational advancements, including new service trials and workflow optimizations. Offer secretariat support for meetings and perform additional tasks as assigned.

Qualifications

• A Bachelor's Degree or Diploma in Health Science Management, Social Services, or a related field. A minimum of 3 years of relevant experience in healthcare or community care operations, showcasing strong people management abilities. Proven capability to effectively engage with both internal and external stakeholders while delivering exceptional customer service. Resourceful with a solid understanding of senior care requirements and available support services. Proficient in Google Workspace and Microsoft Office applications. Flexibility to travel for client home visits as part of care coordination efforts.