Customer Service Officer

1. Upholding a positive, compassionate, and professional demeanor when interacting with customers.

2. Quickly addressing customer inquiries related to general information and transactions.

3. Engaging with customers across multiple communication channels.

4. Recognizing and resolving customer requests efficiently.

5. Conducting customer outreach to promote the utilization of digital services.

6. Delivering consistently high-quality service to ensure total customer satisfaction while adhering to risk standards.

7. Collaborating with stakeholders to address all customer queries and requests effectively.

8. Demonstrating the ability to handle multiple tasks while conversing with customers and navigating system application screens in a dynamic environment.

9. Consistently achieving Key Performance Indicators (KPIs) without compromising service quality.

10. Maintaining professional standards of behavior and conduct in interactions with customers and colleagues.

Operating Hours are from 8:30 am to 8:30 pm (with staggered shifts of 8.5 hours each day), across a 5-day work week that includes rotating shifts from Monday to Sunday.

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