Customer Service Agent

Position Overview

This Customer Service role is available on a contract basis for 12 months, with the possibility of extension depending on project needs. The position requires working shifts and entails managing customer inquiries through phone, email, and chat regarding banking services, processing secure requests, and promoting banking products along with digital self-service options.

Primary Duties

• Respond to inquiries via phone, email, or chat regarding bank accounts, loans, and credit card services
• Accurately process secure customer requests, fund transfers, and data updates
• Promote banking products, digital self-service tools, and credit offerings
• Achieve performance objectives related to call resolution, service quality, and adherence

Work Schedule and Shifts

• Evening Shifts: Typical hours include blocks such as 1:00 PM to 10:00 PM, 2:00 PM to 11:00 PM, or 3:00 PM to 12:00 AM (midnight).
• Rotation: Shifts include weekends and public holidays on a rotating basis, generally allowing for one weekday and one weekend day off.
• Compensation: May include monthly allowances for shifts worked.

Candidate Profile

• Minimum qualifications of GCE O-Levels or a Diploma
• Experience Criteria:
• Banking Call Centre/Customer Service: A minimum of 12 months of relevant experience is required.
• Non-Banking Call Centre/Customer Service: A minimum of 24 months of relevant experience is required.
• New Graduates (Diploma / Bachelor): At least 2 to 3 months of customer service experience (internships, part-time roles, or entry-level customer-facing positions are acceptable).
• O/A Levels & ITE Candidates: Minimum of > 5 years of relevant experience in customer service or contact center operations.
• Demonstrated professional telephone etiquette and strong active listening skills
• Willingness to work in rotating or staggered shifts
• Experience in customer service, including inbound/outbound calls, customer support, telesales, or contact center work
• Previous banking or call center experience is beneficial, but entry-level candidates are encouraged to apply

Important Information:

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> For confidential discussions, interested candidates can contact me at +65- 6950 5535.