Patient Care/ Patient Relation Executive

Case Management (Simple English)

• Assess the needs of residents and their families, providing recommendations for appropriate emotional, social, financial, or other support services.
• Facilitate the admission and discharge processes for residents.
• Maintain accurate documentation of residents and updates regarding referrals.
• Review referrals, conduct means testing, manage cases, and maintain communication with residents and their families.
• Perform regular follow-ups to ensure that residents are receiving adequate care.
• Conduct home visits and support initiatives such as family conferences, case discussions, and care projects.
• Promote family engagement and encourage regular visits.
• Coordinate activities and programs involving volunteers.
• Ensure timely and appropriate service referrals for senior residents.
• Assist with various projects and programs as needed.
• Participate in mandatory training and social work supervision sessions.

Service Operations

• Collaborate with a multi-disciplinary team to provide person-centred assessment, care planning, and discharge processes.
• Engage residents and families to enhance quality of life, independence, and social integration.
• Support multi-disciplinary teams in initiatives aimed at service quality and improvement.
• Gather and analyze data on trends and needs within vulnerable groups.

Others

• Prepare weekly, monthly, and special management reports as required.
• Carry out additional responsibilities as directed by the Manager of Medical Social Work or the Executive Director.

Working Hours

• Work schedule is Monday to Friday, from 8.30am to 6.00pm.
• Occasional Saturdays may be required for events involving residents.