Business Strategy Consultant - Customer & Commerce Transformation, Center of Competence (CoC)

Introduction

Embarking on a career with IBM Consulting means developing enduring client partnerships and collaborating globally. You will engage with top-tier companies across various sectors, assisting them in navigating their hybrid cloud and AI evolution. Backed by our strategic alliances, advanced IBM technology, and Red Hat, you will possess the resources necessary to instigate significant transformation and enhance client outcomes. At IBM Consulting, a spirit of curiosity drives our achievements. You will be motivated to question conventional approaches, investigate new concepts, and devise innovative solutions that yield tangible results. Our culture emphasizes growth and empathy, prioritizing your long-term career trajectory while appreciating your distinctive skills and experiences.

Your Role And Responsibilities

In the position of Business Transformation Consultant for Sales & Commerce, you will spearhead strategic projects that revolutionize how organizations interact with customers, boost revenue, and refine commercial operations in today’s digital landscape. You will collaborate with business and technology executives to craft and execute transformative strategies that synchronize sales, marketing, and commerce functions with changing customer expectations, cutting-edge technologies, and competitive market trends.

Your Primary Responsibilities Will Include

• Drive Transformation Initiatives: Spearhead strategic projects that foster business expansion, enhance customer interaction, and streamline commercial operations, utilizing your expertise in digital commerce, business insight, and change management.
• Conduct Maturity Assessments: Evaluate current processes, uncover growth opportunities, and design future operating models that incorporate digital sales channels, omnichannel commerce, and customer-focused engagement strategies.
• Define Transformation Roadmaps: Create and execute transformation roadmaps to facilitate the implementation of contemporary platforms, including CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs).
• Facilitate Cross-Functional Alignment: Work with stakeholders to promote cross-functional alignment, stakeholder engagement, and agile execution of transformation projects.
• Enable Solution Adoption: Support the adoption of transformative strategies and solutions, ensuring successful integration and realization of return on investment.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Digital Commerce Expertise: Proven experience in crafting and executing digital commerce strategies that drive business growth and enhance customer engagement, along with a strong understanding of emerging technologies and competitive market dynamics.
• Business Transformation Leadership: Demonstrated experience in leading strategic projects that transform sales, marketing, and commerce functions, harnessing business insight and change management skills to enhance revenue growth and optimize commercial operations.
• Modern Platform Implementation: Experience in the deployment of modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs) to support transformative strategies and solutions.
• Cross-Functional Collaboration: Expertise in facilitating cross-functional alignment, stakeholder engagement, and the agile delivery of transformation initiatives, ensuring effective integration and realization of ROI.
• Change Management: Proven track record in evaluating current processes, identifying growth opportunities, and creating future operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.
  
  

Preferred Technical And Professional Experience

• Digital Commerce Strategy Development: Extensive experience in crafting and implementing digital commerce strategies that drive business growth and enhance customer engagement, including a comprehensive understanding of emerging technologies and competitive market dynamics.
• Business Transformation Methodologies: Familiarity with business transformation methodologies and tools, such as business process re-engineering and organizational design, to facilitate revenue growth and optimize commercial operations.
• Modern Platform Integration: Experience in integrating modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs) to support transformative strategies and solutions.