Associate Executive - Customer Service

Primary Responsibilities:

• Receive and act upon customer directives regarding receiving and delivery timelines.
• Verify that incoming items correspond with the Packing List following warehouse checks.
• Prepare and obtain necessary documents such as Purchase Orders (PO), Invoices, and Packing Lists as required.
• Relay any special customer requirements or requests to the relevant personnel.
• Tackle and resolve issues when warehouse operations fall short of specified criteria or deadlines.
• Provide customers with requested reports or updates on status as necessary.
• Log transactions such as receiving, delivery, and location transfers in the Warehouse Management System (WMS).
• Produce and distribute inventory and movement reports from the WMS on a monthly basis or upon request.
• Regularly monitor and respond to email inquiries from customers and other stakeholders.
• Maintain daily movement reports utilizing Microsoft Office applications.
• Guarantee timely submission of monthly Key Performance Indicator (KPI) reports.
• Generate customer invoices based on data from inventory reports.
• Update cost information within the system and provide estimated costs when needed.
• Complete and verify job files prior to the monthly closing period.
• Organize and file reports and documents accurately with comprehensive details.
• Notify warehouse personnel of inbound and outbound schedules and address any related challenges that occur.
• Report any situations where operations fail to meet customer expectations.
• Follow up with the relevant staff to keep customers updated on task progress.
• Deliver precise and timely data to the Billing Section to facilitate on-time and accurate invoicing.

Qualifications:

• Education:
• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline. Candidates with SPM/STPM qualifications and extensive experience may also be considered.
• Experience:
• Generally 1–3 years in logistics, warehousing, customer service, or freight forwarding. Experience in a 3PL setting is a plus.
• Skills:
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Knowledge of Warehouse Management Systems (WMS) or ERP software is advantageous.
• Basic knowledge of logistics workflows and inventory processes.
• Strong coordination, time management, and problem-solving abilities.
• Capability to manage multiple tasks and work efficiently under pressure.
• Personal Attributes:
• Customer-focused with a proactive approach.
• Detail-oriented, organized, and reliable.
• Strong interpersonal skills and a collaborative team player.