Operation Manager (Training Consultancy)

Operations Management

• Oversee daily operational functions and facilitate coordination between clients and business partners.
• Provide assistance with course administration and support initiatives by ensuring the Operations Team operates effectively and efficiently.

Customer Service Centre Management

• Ensure the successful execution of the Customer Service Operational Plan.
• Maintain high service quality and efficient support from the Operations Team.
• Advise staff on managing challenging customers and crisis situations.

Classroom Utilisation & Tea Break Management

• Guarantee optimal use and assignment of classroom spaces.
• Ensure proper arrangements for tea breaks as needed.

Training Data Management

• Administer the Human Resource Development Fund (HRDF) portal and deliver consolidated data to the Finance Department.
• Conduct post-course surveys for training graduates to support curriculum evaluation.
• Respond to all ad-hoc data and statistical requests from management and funding agencies when necessary.

Logistic Arrangement

• Ensure effective planning for logistics to meet the Sales Team's requirements.
• Coordinate the printing and delivery of workbooks according to the training schedule.

Purchasing and Props Arrangement

• Ensure efficient use of stationery, props, and other materials.
• Maintain proper inventory levels and documentation for stationery and props.

Admin and Finance

• Communicate with government departments regarding relevant affairs.
• Oversee daily office operations, including scheduling meetings, managing office supplies, and handling correspondence.
• Maintain and update company records, files, and databases.
• Address customer inquiries and direct them to the appropriate departments.
• Coordinate with clients and partners concerning scheduling, updates, and service requests.
• Assist in the efficient resolution of minor client or customer issues.
• Organize and manage office calendars, appointments, and travel arrangements.
• Work with vendors and service providers for office-related requirements.
• Monitor customer payment schedules and collect payment details.
• Follow up on overdue accounts and resolve any payment disputes.
• Review vendor billing invoices for accuracy to prevent duplicate or incorrect payments.
• Perform ad-hoc duties as required.