Junior IT Executive

• Deliver 1st and 2nd level support for end users and systems through phone, email, or chat (Service Desk Support)
• Diagnose issues and escalate intricate problems to specialized teams in alignment with the SLA
• Assist in the setup, configuration, and deployment of software applications
• Oversee software licenses, ensure compatibility, and provide training for users
• Configure and deploy new desktop and laptop computers for incoming employees while retrieving devices during offboarding
• Identify and resolve network connectivity challenges
• Monitor network performance, detect bottlenecks, and implement necessary corrections
• Keep an accurate inventory of IT assets and track system configurations
• Label assets, document configurations, and manage the lifecycle using IT Asset Management Tools
• Plan and implement IT setups for new store launches (network, POS, hardware)
• Offer both on-site and remote technical support to store personnel
• Configure and test IT systems, including computers, printers, and network devices
• Support and maintain CCTV, door access, and other physical security systems
• Coordinate with IT vendors and service providers for system installation and upkeep
• Ensure clear and precise documentation of IT processes and solutions
• Work collaboratively with the IT team and other departments to ensure seamless operations

Requirements:

• Diploma/Degree in Information Technology, Computer Science, or a related field
• A minimum of 2-3 years of experience in IT Technical Support or a similar role

Technical Skills:

• Basic to advanced knowledge of Windows and Mac OS
• Experience in software installation, configuration, and troubleshooting
• Hands-on experience with desktop and laptop setup and deployment
• Understanding of networking concepts (firewalls, routers, VLANs, routing protocols)
• Familiarity with IT Asset and Configuration Management tools

Systems & Tools:

• Experience with UniFi technologies (preferred)
• Experience with CCTV and door access systems (such as Hikvision)

Soft Skills:

• Strong problem-solving abilities in high-pressure environments
• Exceptional communication and interpersonal skills
• Team-oriented approach

Additional Skills:

• Experience with IT setups for retail environments, including POS and networking
• Ability to manage vendor relationships and installation projects
• Strong documentation capabilities