Customer Service Executive

AmBank Group is on the lookout for enthusiastic and customer-oriented professionals to join our ranks as Customer Service Officers/Executives at our Bukit Indah/Johor Jaya Branch. This full-time position places you as the initial point of contact for our esteemed customers, where you will deliver outstanding service and assistance to guide them in reaching their financial aspirations.

Your Responsibilities

• Deliver timely and effective support to customers, addressing inquiries and resolving issues promptly
• Ensure compliance with all relevant policies (both internal and external), guidelines, and regulations during transactions
• Identify and pursue opportunities to cross-sell and up-sell pertinent banking products and services
• Work collaboratively with other teams to provide a seamless and consistent customer experience
• Engage in regular training and development sessions to remain informed about the latest products, policies, and procedures
• Play a role in the ongoing enhancement of our customer service processes and practices

Qualifications We Seek

• Prior experience in a customer service or client-facing position, ideally within the banking or financial services sector
• Exceptional communication and interpersonal skills, with the ability to engage effectively with customers from various backgrounds
• Strong problem-solving abilities and the capacity to think quickly to offer effective solutions
• Fluency in both written and spoken English and Bahasa Malaysia
• A dedication to delivering exceptional customer service and a genuine enthusiasm for assisting others
• A collaborative team player with the ability to work well with colleagues
• Possession of a PCE/CEILLI license would be an added advantage.

What We Provide

At AmBank Group, we are committed to fostering an environment where our employees can succeed. We offer a variety of competitive benefits, which include:

• Opportunities for professional growth and career advancement
• Comprehensive medical and life insurance plans
• Generous leave allowances and initiatives promoting work-life balance
• A diverse and inclusive work environment that values our differences
• A supportive and collaborative team culture