Assistant Manager, Business Operation

Position Overview and Key Responsibilities:

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Cadence Management

• Lead the Business Opportunity Management process and facilitate the weekly BO Day Meeting
• Prepare and present a Weekly Dashboard for assessment and evaluation of team performance (including Revenue, Sell-out/through, operational KPIs, etc.)
• Provide insights to the Head of Department regarding business health and highlight areas for enhancement

Sales Deduction Management

• Oversee the entire sales deduction operation and ensure precise budget planning
• Coordinate with customers (in collaboration with the sales team) to manage and follow up on invoices/documentation necessary for claims completion
• Engage with the Finance team regarding the claim process, including progress and status updates, to ensure timely transaction/claims processing
• Evaluate program effectiveness and collaborate with Channel Sales and Product Management on budget management and timely accrual

Salesforce Administration

• Oversee B2B order processing and administration of CRM tools (Salesforce.com)
• Maintain Salesforce.com accounts, including account creation and assignment
• Work with sales to update Salesforce (CRM system) with B2B project pricing, BO stages, and roll-out information

B2B Operations

• Track and process Purchase Orders (PO) from customers and monitor their status
• Ensure timely delivery in accordance with customer POs
• Collaborate with logistics for delivery scheduling
• Work with Supply Chain Managers (across Business Units) on forecasting and delivery planning in conjunction with the sales team
• Manage software and license processes, including order processing, license key registration, and issuing POs to headquarters
• Handle warranty registrations, validate serial numbers, and work with the Customer Service team on issuing certificates
• Maintain Channel Inventory reports provided by distributors and upload them into the system

Qualifications and Skills

• Bachelor's degree with a minimum of 5 years of experience in CRM, Analytics, or Sales Operations
• Proficient in Microsoft Excel, with strong analytical abilities and a problem-solving mindset
• Exhibit good organizational agility, effective communication skills, and interpersonal abilities to collaborate successfully across functions and business lines
• Detail-oriented and results-driven