Veeva Vault CRM Application Delivery Manager

About the Role

We are seeking an experienced, client-facing techno-functional professional to enable the global build and regional rollout of a leading pharmaceutical client’s Veeva Vault CRM application. You will collaborate closely with the Veeva Professional Services team and the client’s Product Leads to plan and prioritize sprints, delivering the Core template alongside customized applications. Afterward, you will help deploy the solution across markets and organizations across LATAM, EURAM, and APAC. As Application Delivery Manager, you will serve as a trusted day-to-day contact for client stakeholders, application squads, and market teams, ensuring deployment progresses smoothly and remains aligned.

Key Responsibilities

Client Engagement and Relationship Management

• Act as the primary point of contact for client business and technology stakeholders, establishing trusted relationships and maintaining regular communication on progress, risks, and priorities.
• Assess client business needs and convert them into clear application and integration requirements.
• Share delivery updates, plans, and recommendations with client leadership and working teams in a clear, confident manner.
• Own client expectations related to scope, timelines, and dependencies, and proactively escalate risks with proposed solutions.

Global Build and Delivery

• Lead the global build of the Vault CRM application in partnership with the Veeva Professional Services team.
• Work with the client’s Product Leads to prioritize sprints and manage delivery for the Core product and customized applications.
• Define and implement the Vault CRM application for each market by tailoring from the Core template for every region and then scaling across all Orgs across LATAM, EURAM, and APAC.

Stakeholder and Market Coordination

• Operate as Application Delivery Manager and liaison across stakeholders, ensuring stakeholders and systems are aligned for deployment.
• Be the regional point of contact for market requirements related to the application and real-time integration patterns in Vault.
• Lead market-facing discussions to collect feedback, identify localization requirements, and support expansion of business presence.

Integration and Squad Coordination

• Resolve challenges in coordination with upstream and downstream application squads across both the application and integration tracks.
• Coordinate with the Global E2E Lead and the Veeva team on SIT and UAT plans, as well as the final cutover strategy for the Vault application across Orgs.

Team Coordination and Go-Live Support

• Support and coordinate delivery teams, ensuring SIT and UAT activities are aligned so the application transitions seamlessly into production.
• Partner with client users and market teams during UAT, cutover, and hypercare to ensure smooth handover and strong user adoption.

Required Qualifications

• 10 to 12 years of techno-functional experience delivering CRM implementations on Veeva CRM / Vault CRM.
• Hands-on experience in configuration and customization.
• Demonstrated experience on the Vault platform, including Vault PromoMats, Vault CRM, and Vault Clinical.
• Successful completion of at least two to three global implementations on Vault as a platform.
• Proven experience in client-facing delivery roles, including strong stakeholder management and expectation management capabilities.
• Strong experience coordinating with global and regional stakeholders, vendors, and delivery squads.
• Strong understanding of integration patterns (real-time, upstream, downstream) and of SIT, UAT, and cutover planning.
• Ability to work in Singapore.

Preferred Qualifications

• Experience with Events Management in Veeva CRM / Vault CRM.
• Experience delivering multi-region rollouts (LATAM, EURAM, APAC) with localization requirements.
• Background in life sciences or pharmaceutical commercial operations.
• Experience working in a consulting or vendor environment supporting enterprise clients.

Key Competencies

• Client relationship management and consultative communication
• Techno-functional expertise and sprint-based delivery management
• Stakeholder management and cross-functional collaboration
• Problem solving across complex integration landscapes
• Clear communication with both technical and business audiences, including senior stakeholders