UKG Pro WFM Consultant

Key Responsibilities:

• A typical day for an Infoscion
• In your role within the Infosys consulting team, you will play a pivotal role in supporting various stages of projects, which includes defining problems, estimating efforts, diagnosing issues, generating solutions, and overseeing design and deployment.
• You will investigate alternatives to suggested solutions through research that encompasses literature reviews, publicly available information, vendor assessments, and more.
• Additionally, you will develop proofs of concept (POCs).
• Your responsibilities will involve drafting requirement specifications that align with business needs, defining optimal processes, and creating detailed functional designs based on those requirements.
• You will assist in configuring solution requirements within products, identify any issues, diagnose their root causes, seek necessary clarifications, and pinpoint viable solution alternatives.
• Contributing to unit-level and organizational initiatives will be part of your role, with the aim of delivering high-quality, value-added solutions to our clients.
• If you believe you can help our clients successfully navigate their digital transformation journey, this opportunity is ideal for you.

Technical Requirements:

• A minimum of 2 years of experience with UKG Pro WFM Kronos.
• Proficiency in UKG Pro WFM modules including Timekeeping, Scheduling, and Accruals at a basic level.
• A solid understanding of workforce management principles such as Leave Management, Overtime rules, Employee Self-Service, and Compliance tracking.
• Experience with incident ticketing systems like ServiceNow.
• Familiarity with Agile and Scrum methodologies.
• Support for the implementation, enhancement, and maintenance of UKG Pro WFM solutions.
• Hands-on experience with configuration and functional support for WFM modules.
• Engage in requirements analysis and validation in collaboration with business stakeholders.
• Participate in system testing, including SIT and UAT, defect resolution, and deployment tasks.
• Manage incident resolution and troubleshooting, providing L2 and L3 support.
• Collaborate with cross-functional teams to resolve issues effectively.
• Encourage process improvements and system optimization initiatives.
• Maintain thorough documentation and ensure compliance with established standards.

Additional Responsibilities:

• Work with clients to identify business challenges and enhance client deliverables through data refinement, analysis, and structuring.
• Stay informed about the latest technologies and industry trends.
• Demonstrate logical thinking and problem-solving capabilities, along with strong collaboration skills.
• Evaluate current processes to identify areas for improvement and recommend technological solutions.
• Possess knowledge of one or two industry domains.

Preferred Skills:

Technology->Kronos->Workforce Management, Technology->Kronos->Workforce Central - Timekeeper