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Job Description
Job Overview:
- Position Summary
- Embark on a journey where you can craft customized customer experiences while assisting brands in conveying the right message at the precise moment.
- As an AEP AJO Developer, you will collaborate closely with marketing, product, and data teams to create compelling, data-driven experiences across various channels.
- Your role will involve converting campaign objectives into scalable solutions on Adobe Experience Platform and Adobe Journey Optimizer, ensuring that customer journeys are dependable, measurable, and optimized for maximum impact.
- This role exists within a team-oriented environment that promotes curiosity, clean implementations, and ongoing enhancement, allowing your ideas to shape the end-to-end customer experience.
- If you are passionate about tackling real-world personalization challenges, engaging with cutting-edge marketing technology, and enhancing results through thoughtful experimentation, this position is designed for you.
Main Responsibilities:
- Primary Duties
- Design, construct, and sustain customer journeys utilizing Adobe Journey Optimizer AJO in alignment with business goals and audience strategies.
- Execute audience segmentation and activation via Adobe Experience Platform AEP to ensure precise targeting and lifecycle orchestration.
- Set up journey entry events, conditions, decision-making logic, and message delivery steps across supported channels.
- Work alongside stakeholders to gather requirements, convert them into technical designs, and provide well-structured journey implementations.
- Integrate and validate data flows into AEP for journey readiness, guaranteeing data quality, identity alignment, and timely access.
- Assist in campaign execution by troubleshooting journey-related issues, resolving delivery eligibility challenges, and enhancing operational stability.
- Create reusable components, templates, and best practices to scale journey development and minimize launch time.
- Monitor journey performance and collaborate with teams to refine experiences through insights, testing, and iterative optimization.
Technical Qualifications:
- Essential Qualifications
- Bachelor's or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, MBA, or equivalent practical experience.
- 2 to 3 years of relevant experience with Adobe Experience Platform AEP and implementations within the Adobe ecosystem.
- Hands-on expertise in developing and supporting journeys in Adobe Journey Optimizer AJO.
- Robust understanding of customer journey concepts, segmentation, and campaign execution workflows.
- Capability to analyze issues, debug configurations, and communicate effectively with both technical and non-technical stakeholders.
Company Overview:
- About Us
- Infosys stands as a global leader in next-generation digital services and consulting.
- We assist clients in over 50 countries in navigating their digital transformation journeys.
- With more than four decades of experience in managing the intricacies of global enterprises, we expertly guide our clients through their digital evolution.
- We achieve this by equipping enterprises with an AI-powered core that prioritizes the execution of change.
- Additionally, we empower businesses with agile digital solutions at scale, delivering unmatched levels of performance and customer satisfaction.
- Our commitment to continuous learning drives improvement through the development and transfer of digital skills, expertise, and innovative ideas from our ecosystem.
- Infosys is an equal opportunity employer, providing equal employment opportunities to applicants and employees regardless of race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth or related medical conditions, veteran status, or disability.