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Job Description
Key Responsibilities:
Administration and Operations
- Execute administrative and operational functions of the Training Centre
- Engage with learners, trainers, and relevant departments & organizations to ensure smooth program execution
- Oversee administrative tasks such as attendance tracking, preparation of course materials, and the course enrollment process
- Coordinate training schedules to ensure compliance with standard operating procedures (SOPs)
- Contribute to and support the ongoing improvement and development of company training programs.
Management of Learners
- Partner with the sales and marketing team to implement effective strategies for promoting training courses and enhancing enrollment rates.
- Establish and nurture strong relationships with learners to ensure high levels of customer satisfaction
- Deliver a quality customer experience by addressing their queries and needs via email, in-person visits, and phone calls
- Ensure that all customer inquiries and feedback are managed, resolved, and concluded within the agreed timeframe
- Facilitate impactful learning experiences for all participants
Qualifications:
- A Diploma or Degree in any field
- Strong customer service orientation with excellent interpersonal and communication abilities
- Enthusiastic team player with a friendly demeanor, a positive attitude, and a strong desire to learn, achieve, and excel
- Previous experience in customer service or contact center roles is a plus
- Proficient analytical, planning, and organizational skills with the ability to work autonomously.
- Availability to work on weekends and/or public holidays.
- Proficient in computer applications such as Excel, PowerPoint, MS Word, Google Docs, and Sheets