Device Engineer (East Roving)

Employment Type: 2-Year Contract (Renewable)

Working Days/Hours: Monday to Friday (9am - 6pm)

Location: East Roving

Eligibility: Singaporean ONLY (Security clearance required)

Job Overview

Deliver thorough IT support encompassing asset management, troubleshooting, maintenance, and user training for computing devices across various locations, ensuring prompt task completion and user satisfaction.

Key Responsibilities

• Oversee the assets of infrastructure and computing devices to ensure accurate record-keeping and operational functionality
• Provide computer support services that include troubleshooting, patching, configuration, testing, and upkeep for both software and hardware
• Work collaboratively with third-party vendors to address technical issues and manage service delivery
• Educate, coach, and guide users on the effective use of computer devices to improve user skills and decrease support requests
• Execute assigned helpdesk tasks efficiently and to the satisfaction of users, maintaining a high standard of service
• Work independently to manage workload and prioritize tasks without the need for supervision
• Communicate professionally and clearly with users and stakeholders to aid in problem resolution and service delivery
• Exhibit proactivity and initiative in identifying and resolving IT issues to reduce downtime
• Handle multiple tasks simultaneously to uphold service levels and adhere to deadlines
• Utilize problem-solving abilities to quickly diagnose and resolve technical challenges
• Offer customer service that fosters positive user experiences and satisfaction

Essential Qualifications and Skills

• Higher Nitec in IT-related field or Diploma in IT
• 0 - 2 years of experience in supporting computing devices in a similar technical role
• Proficient in supporting Windows, iOS, and Android computing platforms