Technical support

• Deliver and manage information in response to inquiries, concerns, and requests related to products, warranty assistance, and services.
• Engage with customers to provide information and support concerning products, warranties, and services.
• Collect customer details and identify issues by assessing and analyzing symptoms.
• Diagnose and resolve technical issues related to hardware and software.
• Conduct research to obtain necessary information using available resources.
• Adhere to established processes and protocols.
• Recognize and escalate priority issues based on client requirements.
• Redirect and log problems to the appropriate resources (Escalation).
• Propose alternative solutions when suitable, with the goal of retaining customer and client relationships.

Who are we seeking

• Applicants must hold at least an SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any discipline.
• Demonstrated interest in troubleshooting hardware and software.
• Capability to juggle multiple tasks and utilize customer-provided information to customize responses and actions to fulfill specific needs.
• Must be a strong communicator, focusing on effective listening and empathizing with customers, along with excellent phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Outstanding verbal and written communication skills in English and Mandarin relevant to the market served.