Team Head Banking Operations – EU Payments

Job Overview

• Support the Department Head with daily operational tasks.
• Oversee a team within Banking Operations – EU Payments.
• Responsible for guiding, inspiring, and developing team members.
• Possess comprehensive knowledge of Banking Operations.
• Thorough understanding of the payment processes, investigations, and the associated risks involved.
• Stay informed about Anti-Money Laundering Guidelines, screening processes, Sanction Regulations, and any related policies that may emerge, as well as industry standards, internal bank regulations, and the local and global landscape.
• Take full ownership of daily reviews to ensure transactions are processed promptly, accurately, efficiently, and within the authorized limits.
• Manage daily operations efficiently, ensuring a balanced distribution of transactions and workloads among team members to meet productivity standards.
• Monitor Key Performance Indicators (KPI) to ensure alignment with expectations, delivering high-quality services to business partners while adhering to SLA and TAT, all while maintaining efficiency, accuracy, productivity, quality control measures, and effective people management.
• Regularly assess team and individual performance with the Department Head against established objectives and goals. Formulate strategies and provide support, guidance, and motivation to staff to achieve these goals.
• Assist Management in mitigating operational risks within the team to prevent operational and reputational losses.
• Initiate and optimize processes related to controls, productivity, and service improvements.
• Identify and resolve technical business issues with the system support team, escalating matters to the Department Head when senior intervention is necessary.
• Provide clear instructions to team members.
• Monitor, track, and analyze transaction volumes, key controls, and functional checks, providing daily, weekly, and monthly reports to the Department Head or other relevant units.
• Ensure team members are adequately equipped with the necessary knowledge, skills, and resources to perform their daily tasks effectively.
• Engage in system testing to support the implementation of global strategies and meet business requirements as needed.
• Assist the Department Head and Head of Operations with initiatives aimed at organizational improvement.
• Perform additional duties as assigned on an ongoing basis.
• Ensure team performance remains within departmental target ranges and acceptable levels.

Key Responsibilities

Key Performance Indicators (KPI) include:

• Productivity metrics (volume, efficiency rate, accuracy rate, customer service standards, etc.).
• Operational risk management metrics (errors, losses, lapses in policy and procedures, etc.).
• People management metrics (talent development, succession planning, resource management and planning, employee welfare).
• Process enhancements and initiatives with measurable ROI.

Qualifications and Skills

EDUCATIONAL BACKGROUND:

University degree, diploma, or tertiary education.

EXPERIENCE AND SPECIALIZED KNOWLEDGE:

• Strong working knowledge of national and international transaction management.
• A minimum of 5 years of experience in Banking Operations and/or in managing or coordinating a team.
• Familiarity with business principles, operational guidelines, and standard practices.
• Understanding of Compliance, Sanction, and Regulatory policies.
• Analytical skills.

ADDITIONAL REQUIREMENTS:

• Availability to work European time zones (3pm - 12am).
• Fluency in English, both written and spoken.
• Proficiency in an additional language is a plus.
• Advanced knowledge of Banking Operations, particularly in the payments sector, is preferred.
• Proficient in MS Office Suite.
• Willingness to accommodate shift work if necessary.
• Desire to learn and adapt to new concepts.

PERSONAL ATTRIBUTES:

• Maintain a positive attitude.
• Demonstrate passion for the role, with a strong work ethic, self-motivation, and teamwork capabilities.
• Able to work independently with little supervision.
• Capable of thriving under pressure and meeting deadlines.
• Exhibit strong interpersonal and communication skills.
• Detail-oriented and meticulous.
• Promote a fair and equitable work environment.