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Job Description
Position Overview:
- Smart Communications SmartCOMM Development
- Design, develop, and maintain customer communication solutions leveraging SmartCOMM for various channels including print, email, SMS, and digital platforms.
- Enhance and create templates, business rules, and document workflows to facilitate personalized customer communications.
- Develop high-volume, scalable communication solutions that adhere to both business and compliance standards.
- Document Composition Integration
- Design document templates, correspondence packages, and multi-channel output solutions.
- Configure data mapping, conditional logic, and content management components.
- Integrate SmartCOMM with enterprise applications, databases, and downstream delivery systems.
- Testing Support
- Execute testing, troubleshoot production challenges, and implement performance enhancements.
- Assist with deployments, releases, and production migrations.
- Conduct root cause analysis to ensure dependable document generation processes.
- Collaboration Quality
- Engage in technical reviews, Agile ceremonies, and solution design discussions.
- Maintain technical documentation while adhering to development best practices.
- Collaborate with business QA and cross-functional teams to provide high-quality communication solutions.
Main Responsibilities:
- Create and enhance customer communication solutions utilizing Smart Communications SmartCOMM.
- In this position, you will design and develop personalized, high-volume customer communications across print and digital channels while ensuring scalability, compliance, and operational efficiency.
- You will collaborate closely with business stakeholders, architects, and cross-functional teams to deliver comprehensive communication workflows, integrate enterprise systems, and enhance customer experiences.
- If you have a passion for addressing document generation and customer correspondence challenges, optimizing communication processes, and delivering essential business solutions, this role offers the perfect blend of ownership, innovation, and impact.
- Additionally, you will have the chance to contribute to automation and AI-driven customer communication initiatives while upholding strong engineering and quality standards.
Technical Qualifications:
- Minimum Qualifications
- Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA
- 3 to 5 years of experience in software development and cloud delivery, with substantial hands-on experience in GCP.
- Extensive working knowledge of Kafka for event streaming and messaging patterns.
- Demonstrated experience in building and maintaining Jenkins CI/CD pipelines for automated build and deployment workflows.
- Strong troubleshooting abilities, a solid understanding of the SDLC, and the capability to work effectively within a collaborative team environment.
Additional Information:
- About us
- Infosys is a worldwide leader in next-generation digital services and consulting.
- We assist clients in over 50 countries in navigating their digital transformation journeys.
- With more than four decades of experience in managing the systems and operations of global enterprises, we adeptly guide our clients through their digital evolution.
- We achieve this by equipping enterprises with an AI-powered core that prioritizes change execution.
- We also enable businesses with agile digital solutions at scale to achieve unmatched performance and customer satisfaction.
- Our continuous learning agenda fosters ongoing improvement by building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
- Infosys is an equal opportunity employer, providing employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth or related medical conditions, status as a protected veteran or family member of a protected veteran, or disability.