Salesforce Technical Business Analyst

Overview

The Technical Business Analyst specializing in Salesforce will work closely with a government agency to implement cutting-edge ICT solutions that align with Singapore's Smart Nation initiative. This position requires a deep understanding of business requirements, the implementation of digital solutions, and the facilitation of stakeholder interactions in a dynamic, technology-centric setting.

Job Title: Salesforce Technical Business Analyst

Location: Singapore

Employment Type: Contract

Primary Responsibilities:

• Collaborate with business units to identify and assess citizen and business requirements through human-centered, visual techniques such as service journeys, and create business cases.
• Work alongside project teams to craft user stories, as well as technical and functional specifications, including acceptance criteria.
• Evaluate and suggest appropriate technologies that align with strategic goals, including cloud solutions, modernization of legacy systems, and the SG Tech Stack.
• Select and implement suitable development methodologies (e.g., Agile or Waterfall) across different development environments.
• Organize, review, and execute testing and data transformation to ensure compliance with specifications.
• Lead the readiness of products/systems for effective deployment, adoption, and ongoing operations.
• Investigate and resolve technical issues during the Operations & Maintenance phase.
• Evaluate and manage the implications of requested changes while suggesting ongoing enhancements.

Qualifications & Skills

• A degree or diploma in Computer Science, Information Systems, IT, or a related discipline.
• Involvement in at least one complete software/product development lifecycle, ideally utilizing Agile methodologies.
• Demonstrated experience in IT business analysis, application solution design, and testing.
• Strong grasp of customer/user experience principles, design thinking, service journey mapping, and digital product lifecycle management.
• Outstanding analytical, conceptual thinking, and problem-solving abilities.
• Excellent communication skills, both written and verbal, with a proven ability to influence stakeholders effectively.

Desirable Qualifications

• Familiarity with cloud technologies, enterprise architecture, and the modernization of legacy systems.
• Knowledge of the SG Tech Stack or similar technologies.
• Experience working in collaborative settings with co-sourced or outsourced teams.