Sales Executive
Job Description
IMMEDIATE RECRUITMENT FOR SALES EXECUTIVE || LOCATION - MUMBAI
Position Title: Sales & Customer Service Representative – US Market
Educational Requirement: Bachelor’s degree in a science-related discipline, such as chemistry or pharmacy ▪
Experience Requirement: A minimum of 5 years in Sales / Customer Service within the pharma or chemicals sector. Previous exposure to the US market is essential.
Compensation: Salary is negotiable for the ideal candidate.
Work Location: Lower Parel, Mumbai.
Overview of the Role
Enhance sales performance and provide outstanding post-sale assistance for APIs, intermediates, and specialty chemicals to pharmaceutical, biotech, and nutraceutical clients in the US. Serve as the main liaison for American Molecules in the US market, overseeing the complete customer journey from initial contact to retention.
Primary Responsibilities:
- Business Development: Identify and assess potential US clients through databases, trade exhibitions, and referrals. Create a pipeline for both regulated and non-regulated molecules.
- Account Management: Manage designated US accounts. Foster repeat business, upselling, and cross-selling of the product portfolio while maintaining proactive communication with existing clients.
- Proposal & Negotiation: Prepare quotations, negotiate pricing and terms in alignment with US market standards, and finalize agreements in collaboration with Procurement and Regulatory teams.
- Market Intelligence: Monitor competitor pricing in the US, FDA approvals, customer R&D pipelines, and demand trends. Provide monthly management information systems (MIS) updates.
- Trade Show Representation: Act as a representative for American Molecules at CPHI North America, DCAT Week, and other relevant industry events in the US.
Customer Service:
- Order Management: Process purchase orders from US customers, collaborating with Planning & Logistics to ensure on-time and in-full (OTIF) delivery. Keep customers informed about lead times, shipment tracking, and potential delays.
- Issue Resolution: Serve as the initial point of contact for US customers regarding quality complaints, short shipments, or regulatory inquiries. Work with QA/RA teams to coordinate corrective and preventive actions (CAPA).
- Relationship Management: Conduct regular business reviews with US clients and maintain MIS records, including call logs, follow-ups, and forecasts.
Technical Expertise:
- Familiarity with APIs, Drug Master Files (DMFs), Abbreviated New Drug Application/New Drug Application (ANDA/NDA) processes, and US FDA regulations.
- Basic understanding of Incoterms, LC/TT payment terms, and US import regulations.
Required Skills:
✓ Established network within the US pharmaceutical sector
✓ Knowledge of USP, EP monographs, and support for customer audits
✓ Proficient verbal and written English communication skills; clarity in US accent preferred.
✓ Strong negotiation skills, adept at handling objections, and flexibility in managing time zones for EST/PST coverage
Performance Metrics:
✓ Achievement of annual sales targets for the US region
✓ Customer retention rates and Net Promoter Score (NPS)
✓ Response time: Less than 4 hours for US customer inquiries during EST hours
✓ Order accuracy and documentation error rate of less than 1%
✓ New account acquisitions each quarter
Thank you & Best Regards
Sakshi Kaur (Recruitment Executive)
Contact: 9266128957
Orbitouch Outsourcing Pvt Ltd