Sales Admin (FMCG, 4 Weekdays + 1 Weekend)

Job Opportunity:

Adecco is collaborating with a leading company in the FMCG industry to recruit a Sales Administrator. This position plays a vital role in facilitating daily sales functions, addressing customer inquiries, processing orders, and coordinating fulfillment, ensuring precision in order handling and timely delivery.

• Full-time, permanent position
• Location: Tuas (company-provided transportation available)
• Work Schedule: 4 weekdays, 1 weekend
• Working Hours: 8am - 5pm / 9am - 6pm

Key Responsibilities:

• Manage customer orders, including bulk purchases and scheduled deliveries, ensuring timely entry into the appropriate systems and customer platforms before cut-off times
• Examine purchase orders, pricing, invoices, pick lists, and related documents to guarantee accuracy in order processing and delivery
• Act as the primary point of contact for customers via email, phone, and WhatsApp
• Address inquiries regarding products, pricing, stock levels, lead times, orders, and delivery status
• Generate customer quotes based on approved pricing and provide necessary documentation, such as Halal Certificates, product specifications, and Certificates of Analysis
• Collaborate closely with Sales, Warehouse, Logistics, and other internal teams to ensure efficient order fulfillment
• Oversee internal communications related to customer orders, delivery logistics, and operational challenges
• Manage urgent orders, escalated delivery issues, and post-delivery processes, including returns, exchanges, and discrepancies
• Coordinate with relevant internal teams and fulfillment partners regarding ordering and delivery matters
• Provide backup assistance for customer service tasks during absences, manpower shortages, and peak times
• Support urgent operational issues during assigned weekends and public holidays
• Carry out additional responsibilities as assigned by management

Candidate Profile:

• A minimum of 3 years of experience in sales administration, order processing, or customer service, with exposure to FMCG, food service, distribution, or trading being an advantage
• Proficiency in Microsoft Office, especially Excel; experience with SAP is a plus
• Detail-oriented, organized, and capable of multitasking in a dynamic environment
• Excellent communication and interpersonal skills
• Willingness to commit to a 5-day roster work week.

Application Process:

• Please prepare your updated resume and send it to [HIDDEN TEXT]. We look forward to your application!
• Only shortlisted candidates will be contacted.