Project Manager (Digital Concierge Solutions)

Position Summary

We are in search of a Project Manager to spearhead the deployment of digital concierge solutions tailored for the hospitality sector. The ideal candidate will collaborate with business users, technical teams, and external partners to drive initiatives that enhance the digital guest experience throughout hotel operations.

Main Responsibilities

• Oversee the rollout of digital concierge and guest experience initiatives.
• Manage project scope, timelines, budget, and resource allocation.
• Engage closely with hotel operations, business stakeholders, and technology teams.
• Facilitate solution design, implementation, testing, and deployment processes.
• Track project risks, challenges, and overall advancement.
• Ensure effective system integration and readiness for business operations.
• Generate project documentation and provide consistent updates to management.
• Assist with post-implementation tasks and project transition.

Qualifications

• Bachelor’s degree in Information Technology, Business, Hospitality, or a related field.
• A minimum of 5 years’ experience in project management.
• Proven experience in delivering digital transformation, customer experience, or hospitality technology projects.
• Strong skills in stakeholder engagement and vendor management.
• Exceptional communication and project coordination abilities.
• Experience in managing multiple project workstreams simultaneously.
• PMP, PRINCE2, or equivalent certification is a plus.

Desirable Skills

• Knowledge of hotel technology solutions.
• Familiarity with digital concierge platforms.
• Experience with mobile applications or customer self-service solutions.
• Expertise in system implementation and integration.
• Experience with Agile or Waterfall project delivery methodologies.